Subscription & billing settings

Note

Only available to the current Billing Manager

Access and manage your Workable subscription on this screen.

Tip

Trials, subscriptions, and payment methods are managed securely by Stripe, Inc.

No sensitive payment method data is accessed or stored by Workable. When viewing or managing subscriptions and payment data, you will be taken to a new tab managed by Stripe to perform those tasks.

Stripe Privacy Policy

Plan

This section shows the current status of your subscription: Trial, Active, or Cancelled / Cancellation in effect.

For active subscriptions it shows the additional features unlocked in the subscription plan, plus the option of activating or cancelling a subscription plan here depending on the status of your current subscription.

Manage user licenses

You must have sufficient user license subscriptions for each organisation user (team members) that logs into Workable. This excludes people added on the Resources → People screen for scheduling purposes.

This section displays your current license count and any discrepancies between actual users and license subscriptions. You can add or remove licenses here.

Access to features may be blocked if you do not have sufficient user licenses for the number of team members in your account.

Note

If you have more active subscription licenses than team members, you will continue to be charged for each license until you remove them on this screen.

License subscriptions are non-refundable, however removed licenses remain active until the end of the current billing period. Billing periods operate monthly, starting from the date of your first subscription.

If you add a license subscription during a billing period, you will only be charged for the pro-rata amount to the end of the current billing period for that license.

Available plans

If you are on a free trial and want to move to a subscription, or have cancelled and want to re-subscribe, the Available Plans section is displayed to allow you to Subscribe to a plan.

Manage your subscription

To update your payment method or cancel your subscription or trial, click Manage your subscription. This opens the Stripe Customer Portal.

If you decide to cancel, Workable uses a cancel-at-period-end policy. That means your access continues until the current billing period ends.

1. Go to Manage your subscription and select Cancel plan.
2. Your subscription status changes to Cancellation submitted.
3. You retain full access to premium features until the end of your current billing cycle.
4. On the displayed end date, the subscription officially ends and the organisation reverts to the free tier.

Tip

You can reverse a pending cancellation at any time before the end date by selecting Manage your subscription and removing the cancellation in the Stripe portal.