Common import issues
Troubleshoot importing people and skills
”Duplicate entry” error
Section titled “”Duplicate entry” error”You are trying to import a person, skill, or team that already exists. Remove the duplicate row from your CSV or export the current data first, edit it, and then re-import it.
”Missing required column” error
Section titled “”Missing required column” error”Your CSV is missing a required column such as name or email. Check the template again to confirm which columns are required and which are optional.
”Invalid email format” error
Section titled “”Invalid email format” error”One or more email addresses are not in a valid format. Check for typos or formatting problems in the file.
”Duplicate email in CSV” error
Section titled “”Duplicate email in CSV” error”The same email address appears more than once in the CSV. Email addresses must be unique, so remove the duplicate row or combine the information into one person record.
People linked to user accounts are skipped
Section titled “People linked to user accounts are skipped”If a person’s email matches an organisation Team Member, Workable skips that row instead of updating it. This prevents the Team Member record from drifting out of sync with the user account. Update those account profiles on the Settings ➔ Team Members screen.